If you have weird symbols and letters when you open a CSV export file in Microsoft Excel 2007, it is probably due to your Excel settings.

Our CSV export files are encoded in UTF-8.

To open a CSV export file follow these steps:

  1. Open Microsoft Excel 2007
  2. Click on the "Data" menu
  3. Click on "From Text/CSV"
  4. Navigate to the location of the file that you want to import on your computer. Click on the filename and then click on the Import button.
  5. Choose « 65001: Unicode (UTF-8) » from the "File Origin" drop-down 
  6. Click on the "Load" button
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