What is the Exclusion List?

With the exclusion list (blacklist or unsubscribed list) you can make sure that the added email address will not be contacted again in the future by any of your users.

The exclusion list is important for two reasons:

  • To be GDPR compliant (request of the right to be forgotten and right to object)
  • To never contact a prospect again

How to add a prospect to the Exclusion List?

There are three ways to add a prospect to the exclusion list:

From the Exclusion List page (only for admins)

You can add an email address to your Exclusion list, or exclude an entire domain name, even if it is not saved as a prospect in your account.

Note: You must be an administrator to perform this action.

  1. Navigate to the Exclusion List page available in the settings.
  2. Click on the Add Emails/domains button.
  3. Enter the email addresses and/or domain names you want to exclude, 1 email or domain per line.
  4. Click on the Add to Exclusion List button.

Warning: If a prospect with this email address or with an email ending by this domain exists in your account, they will be archived. The history and prospect's data remain in your account.

From the prospect panel

  1. Click on a prospect you want to exclude (that will open the prospect panel).
  2. Click on the Actions button.
  3. Click Delete.
  4. On the confirmation modal select the option Add prospect's email address in exclusion list.
  5. Click the Delete button.

Note: in this case, all the info and history of the prospect are permanently deleted from your account.

From the list view to add the prospects in the Exclusion List in bulk

  1. Navigate to the Prospects page.
  2. Filter and select the prospects you want to delete.
  3. Click on Manage xxx prospects and then click Delete.
  4. On the confirmation modal select the option Add prospect's email address in exclusion list.
  5. Click the Delete button.

Note: in this case, all the info and history of the prospects are permanently deleted from your account.

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