What is the Exclusion List?

You can add an email address to your exclusion list. The exclusion list makes sure that this address cannot be contacted again in the future by any of your users.

The exclusion list is important for two reasons:

  • To be GDPR compliant (request of right to be forgotten and right to object)
  • To never contact a prospect again

The platform will keep the email address but nothing else. If you try to create a prospect with this email address (through the Chrome Extension or manually), it will simply not work.

How to add a prospect to the Exclusion List?

There are two ways to add a prospect to the exclusion list:

From the prospect panel

  1. Click on a prospect you want to exclude (that will open the prospect panel).
  2. Click on the Actions button
  3. Click Delete
  4. On the confirmation modal select the option Add prospect's email address to exclusion list
  5. Click the Delete button

Manually adding the email address

Note: You must be an administrator to perform this action.

  1. Navigate to the Exclusion List page available in the settings.
  2. Click on the Add Email button.
  3. Enter the email address you want to exclude and click on the Add to Exclusion List button.

Warning: If a prospect exists with this email address, they will be permanently deleted.

Exclude an entire domain

You can also choose to exclude an entire domain name instead of a single email address (exclude all email ending by @prospect.io for example).

  1. Navigate to the Exclusion List page available in the settings.
  2. Click on the Add Domain button.
  3. Enter the domain name you want to exclude and click on the Add to Exclusion List button.

Warning: All prospects with an email ending by this domain will be permanently deleted.

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