Every email you send using Prospect.io is sent through your own email address, which is why you need to link your Prospect.io account to an existing email account.

Currently supported Email Service Providers (ESPs) are Google, Office 365, or your own SMTP server.

Here’s how you connect a sending address:

  1. Navigate to the Settings > Outbound > Sending Addresses tab.

  2. Click on the Connect an Email Address button

  3. Select your ESP and follow the instructions (or fill out the form with the required information).

How to connect a second sending address

Depending on your pricing plan, there is a limit of how many sending addresses you can connect.

On the Free Trail and on the legacy pricing plans (Starter, Starter with credits, Business, Essential, Enterprise), each user can connect 1 sending address only. This means that you need to add a second user to your account and from there you will be able to connect a second sending address (in the second user's profile).

Please follow these steps:

  1. Invite your second user in the Settings > Team Members. You will need to add a seat to your subscription (one seat per user).

  2. Log into the new user's profile and add a new sending address.

  3. Share the new sending address if you want to use it from your main user's profile.

For the new pricing (Base subscription + Outbound add-on), the add-on tier defines how many sending addresses you can connect.

  • Outbound XXS: 1 sending address per account

  • Outbound XS: up to 3 sending addresses per account

  • Outbound S: up to 5 sending addresses per account

  • Outbound M: up to 10 sending addresses per account

  • Outbound L: up to 20 sending addresses per account

  • Outbound XL: up to 30 sending addresses per account

  • Outbound XXL: up to 75 sending addresses per account

Did this answer your question?