Configure the CNAME (Canonical Name) to allow us to use your own domain for click and open tracking. This needs to be done to improve your email deliverability and to increase the sending limit.

In a nutshell: you create an alias for your domain that makes the links in your emails point to your own domain, instead of c.prospectrck.com.

Read more about the CNAME and why it is important here.

How to configure the CNAME?

Note: to configure the CNAME you need to have access to your DNS settings and the process depends on your DNS host.

Here are instructions for Godaddy and Cloudflare.

For all other DNS follow the instructions on this page.

  • Navigate to the Settings > Mails > Deliverability

  • Click the Configure Tracking Domain button.

  • Enter the domain with a subdomain (prefix). Usually, the format is click.[your company domain].com
    Do not use www as your prefix.

  • Create a CNAME record on your DNS setting using these values.

  • When the CNAME is set in the DNS settings, click Verify and Save button.

Note: For some hosts, you will need to add a dot at the end of the "Points to" link.
Please, check your DNS host's documentation on CNAME.

If you are having trouble with this, please check in with your network administrator or contact us at support@prospect.io

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