Note: Temporary bugs may occur at Prospect.io or at Google. The first thing to do is to wait for a few minutes and try again. Most of the time this'll fix the issue.
Error when trying to connect a new address
If you get an error when trying to connect your Gmail/GSuite (Google) address, please follow these instructions:
- Check the applications connected to your Google address here: https://security.google.com/settings/security/permissions?pli=1
- If there are some unused apps, you should remove them. That'll help free up some connections to your Google address.
- Sign out of Prospect.io and sign in again.
- Reconnect your address from Prospect.io
Error with an already connected address
When an error occurs with your Google address we send you a notification email.
Here are the steps you need to take in order to fix this: