Note: sometimes a temporary bug may be involved at Prospect.io or at Google. The first thing to do is to wait a few minutes and try again. Most of the time this is enough to fix the issue.

Error when trying to connect a new address

If you get an error when trying to connect your Gmail/GSuite (Google) address, please follow these instructions:

  1. Check the applications connected to your Google address here: https://security.google.com/settings/security/permissions?pli=1
  2. If there are some unused apps please remove them, that will help free some connections to your Google address.
  3. Sign out of Prospect.io and sign in again.
  4. Reconnect your address from Prospect.io

Error with an already connected address

When an error occurs with your Google address we send you a notification email.

Here are the steps you need to take in order to fix this:

  1. Remove Prospect.io from the authorised apps: https://security.google.com/settings/security/permissions
  2. Disconnect your address in Prospect.io
  3. Reconnect your address in Prospect.io
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