If you change the sender of the emails in an automation, while prospects are waiting in an email step, the change will not apply for those prospects, they will get the emails from the old sender.

To make sure that the prospects receive the email from the new sender, you need to remove those prospects from the automation and re-add them to the needed step.

Here's how:

  • Click the Waiting button in the needed step. Those are the prospects who are currently waiting in the sending queue.
  • Click More actions button.
  • Select them all, click Manage Prospects > Edit in bulk.
  • Add them to a new list: scroll to the Lists field > Add to current value.
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