Pipedrive is a CRM that allows you to funnel leads to sales processes.
The Pipedrive integration is a native one way integration. You can choose to create a new deal in Pipedrive based on events happening in Prospect.io.
Here is the configuration screen:
You can choose in which pipeline and at which stage you want your deals to be created.
Then, you can choose when you want to create a new deal. For example, you can ask Prospect.io to create new deals in "Pipeline -> Contact Made" when a prospect replies to your email.
If the deal is already present in your Pipedrive account we don't do anything.
You can choose to copy all emails in your Pipedrive account. We use the Bcc email address associated with the deal in Pipedrive to send a copy of the sent emails (not the replies). The emails are sent using your Prospect.io sending address.
You may need to add a Alternative email address in Pipedrive. You can do that in Pipedrive in Settings -> Email integration -> Alternative email addresses.